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Last updated: [not yet in effect]
This policy is part of the Novi Terms of Service and governs cancellations and refunds for purchases made in connection with the Novi Services. The price and terms shown at the time of purchase control that purchase.
1. Cancelling a Subscription
You can cancel a renewing subscription at any time. Your subscription stays active until the end of the period you have paid for, and you will not be charged again after that.
How you cancel depends on where you purchased:
- Apple App Store: open your Apple account's subscription settings (Settings > your name > Subscriptions on an iPhone) and cancel there. Deleting the Novi app, or deleting your Novi account, does not cancel an Apple subscription.
- Google Play: open the Play Store's subscription settings and cancel there. Deleting the Novi app, or deleting your Novi account, does not cancel a Google Play subscription.
- novidate.com (when web billing is available): cancel through your account on novidate.com.
Cancelling stops future charges. It does not end the current period early, and the current period is not refunded.
2. Passes Never Renew
A pass (for example, a 3-month Novi One pass) is a one-time purchase. It never renews automatically, it expires at the end of its term, and there is nothing to cancel on it. Nothing you buy as a pass will ever charge you again on its own.
3. Refunds
PURCHASES ARE FINAL AND NON-REFUNDABLE, with two exceptions:
- Service failure. If Novi cannot provide the service you purchased, we refund the affected purchase.
- Where required by law. We provide any refund that applicable law requires.
Unused time on a subscription or pass is not otherwise refunded, including when you cancel, stop using the Services, delete your account, or your account is terminated for a violation of the Terms of Service (except where the law requires a refund).
Beyond the above, any refund is at Novi's sole discretion.
4. Purchases Made Through Apple or Google
Purchases made through the Apple App Store or Google Play are billed by Apple or Google, not by Novi, and refund requests for those purchases are decided by Apple or Google under their own policies:
- Apple: request a refund at reportaproblem.apple.com.
- Google: request a refund through Google Play's order history or support.
Novi cannot issue refunds for Apple or Google purchases. If Apple or Google refunds a purchase, the features that purchase unlocked are removed from your account.
5. Consumable Items
Consumable items (for example, comment packs) are consumed on use and are non-refundable once used. Refunded consumable purchases are deducted from your remaining balance.
6. Promotional Offers
Promotional offers, including any earned discount, are governed by the terms presented with the offer. A discount applies only to the purchase it is offered on and has no cash value.
7. Your Statutory Rights
Nothing in this policy limits any right to a refund or cancellation that applicable law gives you and that cannot be waived.
8. Contact
Questions about this policy or a purchase: support@novidate.com. For billing on purchases made through Apple or Google, contact Apple or Google as described in Section 4.
Novi Connections Inc.